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COVID - 19 Relaxed Bookings Terms & Conditions

Following the Australian Government’s announcement on 22 March restricting all non-essential travel, True Blue Sailing have regrettably decided in the interest of our staff and guests to stand down our boats Atlantic Clipper & New Horizon effective immediately until further notice. This decision is temporary; and we will be reviewing every month as per the government guidelines with the non-essential travel ban.

This was a difficult decision to make and although our vessels met with all current guidelines, the health and safety of our passengers and crew will always be our top priority and we felt the risk of continuing in this environment too great.

We will be offering a relaxed booking terms and conditions policy, which will be effective immediately:

If you need to change your booking, please get in contact with our ground staff at Airlie Beach Central (ABC) Travel. We are committed to assisting with transferring tickets, open dating and cancelling where possible.

Any new bookings made from Thursday 19 March 2020 for travel up-until 31 May 2020

Customers with date transfer or cancellation requests outside of 72 hours or within 5 days will receive:

  •  A full credit that can be open dated for up-to 24 months from the original date of booked travel. Upgrade fees will be waived on any low season tickets travelling during peak season.
  • Or a full refund. Full refund requests within 5 days are approved at Airlie Beach Central's discretion.
Please note: Guests who booked directly with True Blue Sailing will be given a 100% refund while any guests who booked with a travel agent should contact their agent for more information on their terms and conditions and cancellation options.


Bookings made prior to Thursday 19 March 2020 for travel up-until 31 May 2020

Customers with date transfer or cancellation requests outside of 72 hours will receive:

  • A full credit that can be open dated for up-to 24 months from the original date of booked travel. Upgrade fees will be waived on any low season tickets travelling during peak season.
  • Free name changes on booking
Normal cancellation policy will apply unless otherwise agreed upon with Airlie Beach Central. Guests who booked with a travel agent should contact their agent for more information on their terms and conditions and cancellation options.

If the Government impose restrictions on trade in relation to the coronavirus in terms of our current operating procedures, passenger carrying capacity or distancing restrictions, we reserve the right to cancel trips immediately with little or no notice.


As per our current terms and conditions; True Blue Sailing accepts no liability for travel costs outside of our tours. Whilst we make every effort to safeguard clients, we cannot be held responsible for personal injury or loss due to actions beyond our control.

True Blue Sailing reserves the right to cancel tours with little or no notice if the risk to customers or crew is deemed by management as unacceptable; as the safety of crew and guests is our first priority.

Looking ahead:

Our management team is meeting daily to assess the situation and ensure our customers and crew are safe and supported. Each day, we continue to access and implement all necessary changes to ensure we can continue to serve our customers by showing you the very best of the Whitsundays in a fun and safe environment!

We recommend contacting us via email as we are currently experiencing a high volume of phone calls and larger than normal wait times are to be expected.

Please, everyone, stay safe and healthy during this difficult time and we look forward to seeing you as soon as it’s safe for your Whitsundays sailing adventure.

Please contact Airlie Beach Central (ABC) Travel if you need to make changes to your booking:
P: +61 7 4946 5755
E: info@truebluesailing.com.au

Terms & Conditions

2 day/2 night Whitsundays Sailing with True Blue Sailing - Please book open dated tickets 28 days prior to avoid disappointment. *Fees will apply for low season tickets travelling during high season, if you have booked pre 1st of April or 1st of October you may be subject to extra fees payable at check-in. 

 

All bookings must reconfirm 48hrs in prior to departure during office hours (9am-5pm). Ph: +617 4946 6952 or +617 4946 5755. Transfers will incur a AU $40 fee - 72 hours notice needed. Transfers within 2 weeks are approved at Airlie Beach Central's discretion. Travel insurance is highly recommended for all passengers especially during wet season (Jan-Apr). Cancellations within 14 days of departure will forfeit cost of trip* (operators discretion). Check-in at: Airlie Beach Central (ABC) Travel between 12pm - 4pm the day prior to departure or between 9am - 11am on the day of departure. Shop 344 Shute Harbour Road. Notify ABC if you need to check-in outside of these times.

Please note backpacks cannot be taken onboard,ONLY ZIPLESS BAGS will be allowed on board (zipless bags and luggage storage is for sale at ABC Travel). There is an alcohol limitation* - no glass or red wine will be allowed on board. 

 

**HOLIDAY SURCHARGE: Christmas Day and New Years eve departure will have a $40 holiday surcharge (payable at Airlie Beach Central Travel and Tours on check-in)* Please note that departures are subject to change over holiday season.

 

TRANSFER FEES - 

Date transfer requests outside of 72 hours but within within 2 weeks are approved at Airlie Beach Central's discretion and a $40 transfer fee will be charged. 

 

When booking Open Dated tickets please select Peak or Low Season Rates carefully. Upgrade fees will apply on check in for Low Season tickets travelling during Peak Season

 

Cancellation Policy

• 60 - 30 days - 25% of ticket fare

• 29 - 14 days – 50% of ticket fare

• 14 days - 72hours – 100% ticket fare (operators discretion)

 

All meals, snorkel equipment, stinger suits and fresh linen are inclusive of the cost. SCUBA Diving is optional and fees are paid on board. Itineraries: True Blue Sailing reserves the right to change routes or vessels at any time without notice. All itineraries, activities and departures are subject to weather and may be changed or cancelled at the discretion of True Blue Sailing. It should be noted that adventure sailing includes risks. Whilst we make every effort to safeguard clients, we cannot be held responsible for personal injury or loss due to actions beyond our control. Travel insurance: We recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings. It is especially IMPORTANT to have travel insurance during WET SEASON. We are unable to refund the cost of your trip if you are unable to make your trip on time due to adverse weather conditions or roads flooding. Often the weather is beautiful in the Whitsundays but roads south and north can be flooded and flights cancelled. The minimum age for True Blue Sailing is 18 years old, ID will be required on check in. Passengers under 18 years old booked on will be refused entry without refund.